Frequently Asked Questions

Shipping FAQs:

Q: Where do you ship?

A: We currently ship orders within the United States only.

Q: How much does shipping cost?

A: Shipping is 4.99$ on all orders within the United States.

Q: How long does shipping take?

A: Our standard shipping typically takes 3 to 4 business days from the date of shipment. Please allow an additional 1 to 2 business days for order processing.

Q: Can I track my order?

A: Yes, once your order has been shipped, you will receive a confirmation email with tracking information.

Return and Refund FAQs:

Q: What is your return policy?

A: We accept returns within 30 days of the original purchase date. Items must be unused and in their original condition and packaging. Please refer to our Return and Refund Policy for more details.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with further instructions and a return shipping label if applicable.

Q: When can I expect my refund?

A: Refunds are typically processed within 7 business days of receiving the returned item(s) and will be issued to the original payment method.

Payment FAQs:

Q: What payment methods do you accept?

A: We accept payment via Shopify Payments, which includes major credit cards such as Visa, Mastercard, American Express, Discover and Diner Club.

Q: Is my payment information secure?

A: Yes, we prioritize the security of your payment information. Our checkout process is encrypted using secure socket layer technology (SSL), and we utilize Shopify Payments, a trusted and secure payment gateway that complies with industry standards for payment security.

Q: Will I be charged sales tax?

A: Sales tax may be applied to your order based on your location and applicable tax laws.

General FAQs:

Q: How can I contact customer service?

A: You can reach our customer service team via email at [email protected]. We strive to respond to all inquiries within 1 to 2 business days.

Q: Do you offer gift cards?

A: Yes, we offer gift cards for purchase on our website. Gift cards are a convenient way to give the gift of choice to your friends and loved ones.

Q: Can I modify or cancel my order after it has been placed?

A: Once an order has been placed, modifications or cancellations may not be possible. Please contact our customer service team at [email protected] as soon as possible if you need assistance with your order.

Thank you for choosing Dogwood Vintiques for your shopping needs. We appreciate your trust in us and are committed to providing a secure and seamless payment experience for our customers.